Last week we held our annual Visibility Customer Conference in Nashville, Tennessee. Not only was it one of the most fun filled and memorable conferences we've had, but we are pleased to say that this was one of our largest attendances in years.
ERP conference season is almost upon us! Whether you will be attending our 2018 Visibility Customer Conference in Nashville or another software vendor's customer conference, here are my tips for ensuring a you gain value from attending your software vendor's customer conference.
- If you don’t already know, which you should, find out who your Account Manager is and if they will be attending the Customer Conference.
- Set up a brief meeting with your Account Manager at the start of the conference or schedule a call the week before the conference (recommended).
- Be sure to cover the following topics during your call:
- Discuss your objectives for the conference
- Determine which sessions are a MUST
- Find out if the Vendor offers a lab of product experts that you can meet with 1 on 1 while you are there.
- Schedule a meeting(s) in advance as these face to face consulting opportunities are a must.
- If multiple people from your organization are attending, divide up to cover the sessions that are most important in meeting your objectives.
- Type up notes following the sessions so that you have action items that you can understand when you return to the office.
- Schedule an internal meeting to determine next steps based on what you’ve learned.
- Follow-up with your Account Manager on a quarterly basis (or meaningful timeframe) following the conference to ensure you are continually improving your use of your software based on your evolving business needs.
Think you might like to join us in Nashville this year for VCC 2018? Visit our VCC 2018 homepage to learn more! Or click on the button below to register today.
The Visibility Customer Conference season is upon us! We are particularly excited about VCC 2018 as we have a brand new format planned.
We have compiled a list of the top reasons why you should join us for our 2018 ERP conference in Nashville this April:
In the middle of the coldest spell of the year, with temperatures hitting minus 11 last weekend here in Boston, thoughts turn to Florida and our annual conference on April 6-8 at Disney’s Swan Resort.
Pictured Above: Disney's Swan and Dolphin Resort
A friend recently shared with me her plans to run in the Boston Marathon on April 18. This annual event draws thousands of runners from across the world and hundreds of thousands of spectators.
What struck me is that in the middle of winter here in Boston, in January, people are already putting in 12, 14, and 16 mile runs to prepare for this event. These are often done in sub-freezing temps, with rain, sleet and snow being blown into the faces of the runners.
Having Star Wars and ERP solution in the same sentence does not seem right. I picture those 2 topics coinciding in a galaxy far far away, but by the end of this I hope you recognize the merit behind what I’m saying and not just think I am a strange star wars fan working at an ERP company.
I am new to the ERP industry, fresh out of college. My job title is an Account Representative. I am proud to say the organization I work for runs like a well-oiled Millennium Falcon. When I first started working at Visibility; to better understand everyone’s role in my new office I have applied my vast Star Wars knowledge. Some of the success we have experienced as a company can be contributed to that fact that our ERP team is modeled after the cast of Star Wars.
If you haven't already heard, Visibility is going to Disney World this April for VCC 2016: The Happiest Conference on Earth!
When we created the company vision statement for Visibility about ten years back, we looked to Disney for inspiration. And once again in 2016, we will be looking at Disney to inspire, this time as the host site for our customer conference next April!
Betty Cantrell, the new Miss America from Georgia, says Tom Brady cheated. “If there was any question to be had I think that he definitely cheated and he should have been suspended for that,” she said in response to a question posed to her during the annual competition.
So I guess it must be true.
Have you ever had bad customer service? I think it is safe to say, at one point in our lives; we have all experienced POOR customer service. You know what I am talking about – during the sale cycle the sales person is so attentive, calling you back right away, responding to all your questions and needs in a timely manner, making you feel warm and fuzzy. And then BAM – you purchase the product or service and then it’s like you become a No Body!
Well I have a prime example of this type of horrific customer service. I recently purchased new appliances, stove, refrigerator, and dishwasher, from a major appliance store (who will remain anonymous because I am nice). While my husband and I were shopping, we had 3 salespeople follow us around the store, eager to assist us in anyway and offering us a great deal. We purchased all 3 appliances and since our kitchen was under construction, we scheduled deliver for 45 days. We were told no problem and they happily took our money.