The ability to track incidents and service equipment after installation is an integral part of capital equipment manufacturers. The Visibility ERP Maintenance Operations module assists with the tracking and resolution of customer service calls through its integration with the controls, labor and order entry features of other Visibility ERP modules. This module allows you to:
Visibility ERP allows businesses to perform preventative maintenance in relation to both internal and as-sold and serviced equipment, tools and parts.
Visibility ERP Maintenance Operations allows all businesses to define and manage the tooling used within the company from engineering to the shop floor to quality assurance and in the field. Tool usage and life cycle consumption can be tracked subject to proactive preventative maintenance or service internal controlled removal from use.
Visibility ERP Maintenance Operations module integrates with order entry, serviceable items and related components and labor distribution to plan for field service events and track the activity of field service personnel associated with customer warranty or service calls. Using Visibility ERP Maintenance Operations module will help each company provide clients with efficient and reliable service related to both the resolution of warranty issues, proactive service and preventative maintenance service contract sales while reducing the cost of such services.
Visibility ERP Maintenance Operations module lets all companies maintain online service history and product configuration information. With highly accurate and easily accessible service records, each user can flag problem parts and processes whenever they may occur in the lifecycle of a product.