The ability to track incidents and service equipment after installation is an integral part of capital equipment, To-Order, and complex product manufacturers. The Service module assists with the tracking and resolution of customer service calls through its integration with the controls, labor and order entry features, resulting in a lower number of customer service calls while reducing service costs.
The Visibility ERP Service module provides call center logging, tracking of site and module equipment, along with "as-manufactured" properties. RMA and Service orders provide for administration of billable and warranty returns and repairs.
Visibility ERP's service module enables you to maintain online service history and product configuration information. With highly accurate and easily accessible service records, each user can flag problem parts and processes whenever they may occur in the life cycle of a product.