Services

Why in-house services change the ERP math

Most ERP problems blamed on software are actually handoff problems: the vendor built it, an integrator installed it, a reseller supports it, and every gap between them is where your project lives. Visibility removed the gaps by refusing to outsource anything.

Professional Services

Implementation and consulting run on a structured seven-step methodology with typical timelines of four to six months, delivered by a project manager who has usually implemented the system at dozens of companies before yours, with zero failed implementations since 1988.

Training and Continuous Improvement

Training is organized around your roles rather than a generic menu tour, delivered on-site or remote, every session recorded so it onboards employees you have not hired yet, refreshed every year at the Visibility Customer Conference.

Support

Support runs on one tier for every customer, with senior resources on every call and an average team tenure around fifteen years, so the person who answers usually already knows the product.

SaaS and Hosting

SaaS and hosting puts Tier 1 infrastructure, security, backups, upgrades and disaster recovery under one monthly fee, managed by the same team that builds the product rather than a separate hosting vendor.

Technical Services

Technical services cover database and platform expertise across Oracle and Microsoft SQL Server, plus custom development against the REST API, from the same developers who work on the product.

Business Assessments

Business assessments walk your quoting, engineering, planning, shop floor and accounting flows on site and deliver a written recommendations report, whether or not you are already a customer.

That is not a slogan about culture; it is an accountability structure. When one team owns the product and its outcomes, an implementation cannot fail into the space between companies, and it is why ours have not failed since 1988.

Common questions about Visibility services

Do you use implementation partners or integrators?

No. Implementations are delivered by Visibility's own team, with a proven methodology for to-order manufacturers and typical timelines of four to six months. There is no third party between you and the people who build the product.

What happens after go-live?

The same relationship continues: support on one tier for every customer, training as your team and roles change, and technical services for tuning, upgrades and integration work.

How do in-house services affect total cost?

Focus keeps it down. Our people, product and processes serve one industry, make-to-order manufacturing, which is why Visibility is typically among the most cost-attractive solutions to implement, without an integrator's margin stacked on top.