5. August 2011 11:00
As a member of the management team at Visibility, I’ve always considered our annual user conference to be the most important time of the year for me. At the conference each spring, I get to meet many customers, spend a lot of time with them, both one on one and in group settings. I get to know them personally, learn how they’re using our product, and find out what challenges they face in their businesses. Basically I get to listen.
After researching blogs and subscribing to many myself, it struck me that this is a good way to reach out to customers in another form. A good way to listen, share observations, and ask for feedback and input. And since blogs are open to the world, I can also get opinions and feedback on a variety of subjects from non-customers.
My hope is that the topics I present will generate thought and feedback, so I can listen. Listening (and not talking!) is where I know that I can learn the most. I enjoy looking at the world with a sense of humor, as laughter is always good for the soul, and I will do my very best to not be boring!
So with those hopes and aspirations, I enter the world of blogging! Please humor me with your feedback, comments, and personal insight. Let the blogging begin!